Order help
Have your order number ready. Use the order options in WhatsApp to check status or ask for support.
Payment help
Use Check Status after paying. Never share your MoMo PIN with KwikMo, a vendor, or an affiliate.
Vendor help
Open Vendor Menu in WhatsApp for products, orders, store settings, reporting, and support.
Common questions
My payment is pending. What should I do?
Use Check Status in the WhatsApp order flow. If it remains pending, contact support with the order number and the phone number used for payment. Do not pay a second time unless support confirms the first attempt failed.
Who handles delivery or pickup?
The vendor is responsible for fulfilment. Delivery availability, timing, and fees depend on the vendor and location and should be confirmed in the order flow.
How do I report an incorrect or unavailable item?
Contact support with the order number, vendor name, and a short description of the issue. Keep relevant order messages and payment records.
How do I manage my vendor shop?
Message KwikMo from the vendor's registered WhatsApp number and open Vendor Menu. Registration approval is required before the shop becomes active.
How do affiliate commissions work?
Commission is tied to an eligible tracked link and confirmed eligible sale. Cancelled, refunded, self-referred, or otherwise ineligible orders do not qualify.